Shipping & Delivery


 All orders placed on our website for either Boo & Westley or AND.M Designs are sent from our Australian based team either from Darwin or on the road as we travel from popup to popup. We offer Free Shipping for all orders over $250.

If you have any questions or if we can help with anything at all, please contact us on info@andmdesign.com

Within australia

- Free Shipping for all orders over $250

- Flat Rate $10 (all orders are sent via AUSPOST Express)

All orders are sent via Australia Post's Express Service and take 2-7 business days to arrive after dispatch. Time will also depend on point of dispatch. As amazing as it is to live in Darwin and be close to our team in Indonesia it means that items may take a bit longer to reach you if they are dispatch from our studio there.

We will let you know yours orders dispatch point and keep you informed of any time issues.

All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

SHIPPING INTERNATIONALLY?

All orders are sent via Australia Post international shipping services. There are 2 options:

AUSPOST International Express

- Flat Rate $30

- Free for orders over $300

- Delivery between 3-10 business days (shipping may take longer to some countries)

- Fully trackable

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

AUSPOST Mail

- Flat Rate $20

- Delivery between 5-15 business days (shipping may take longer to some countries)

- Fully trackable

All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.

All orders placed before 1pm AEST time are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. AND.M Design is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

CHANGES TO YOUR ORDER

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

PACKAGING

At Boo & Westley we are very conscience of the impact the fashion and textile industry (and its distribution) has on the environment. And aim to grow and connect in a way that lessens the environmental impact as much as possible. We collaborate with artists and manufacturing partners who are working to improve operations and minimise waste where ever possible.

This goes for our packaging as well. We believe packaging for products is out of control! As we begin our online journey, we will use AUSPOST parcels that minimise waste and weight. As we grow, we will begin to use labelled recycled parcels in a similar style.

 

PROCESSING AND DELIVERY TIMES

All orders placed before 1pm AEST time are dispatched the next business day.

Please note: during busy periods or within 5 days of public holiday, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at info@andmdesign. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

A KIND REMINDER that we are a small, emerging, slow fashion business. We do not have the same reaction time as established businesses or fast fashion so whilst we will endeavour to get your order into your hands as fast as possible sometimes it may not be as fast as you would like. Your patience is greatly appreciated and we thank you in advance for practicing it.

CUSTOMS/IMPORT DUTIES & TAXES

All customers are responsible for customs/imports duties & taxes. Boo & Westley is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. This is valid for both Boo & Westley products and AND.M Designs.

We recommend contacting your local custom office for further information.

International Shipping Limitations 

Unfortunately, as we are new to the world of global shipping, we are ONLY shipping to the following countries/regions:

- Indonesia

- UK

- EU

Please note, we are also unable to ship to hotels, so please use a private address only.